Appointments & Billing
Doctor / Patient Relations
We value our relationship with you and believe it is based on mutual trust and understanding. We make a special effort to explain everything to you regarding your condition. However, if there is something you do not fully understand we encourage you to ask questions.
PLEASE ARRIVE PROMPTLY AT YOUR SCHEDULED CHECK-IN TIME.This will allow us time to process your paperwork. Please do your best to help us maintain our schedule. Patients who are late for appointments may need to reschedule. New patients will be required to show government issued picture ID.
Medical Records & X-Rays
Have your referring physician and/or primary care physician send your records to us as soon as possible to make certain we have them prior to your scheduled appointment. Without records your rheumatology specialist may not be able to complete your exam. Please call your referring physician in advance of your appointment to make sure your records have been sent.
If your insurance company requires a referral, please make sure your primary care physician provides it for you and has it to our office prior to your appointment. If you receive your referral confirmation letter prior to your visit, please bring it with you to your appointment.
If you have no insurance coverage we require a $250.00 deposit for your first visit, payable one week in advance of the scheduled appointment and full-payment at the time of service.
Please review your billing statement and feel free to contact our dedicated billing staff at (503) 292-7213 for any questions or clarification of your account. Please note you will receive a statement from us within 30 days after your insurance has paid (if a balance is due). We encourage you to call to discuss payment plan options if your are unable to pay your account in full.
We invite you to call our office or use the patient portal to pay your personal balance with your credit card: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER are accepted.
Free Valet Parking – (St. Vincent location only)
If you wish to use this service, enter at the main entrance and follow signs for valet parking. Allow an additional 15-20 minutes time for valet parking.
PLEASE ALLOW TIME FOR UNANTICIPATED TRAVEL AND PARKING CONDITIONS