DOCTOR / PATIENT RELATIONS

We value our relationship with you and believe it is based on mutual trust and understanding. We make a special effort to explain everything to you regarding your condition. However, if there is something you do not fully understand we encourage you to ask questions.

PATIENT CHECK-IN

PLEASE ARIVE PROMPTLY AT YOUR SCHEDULED CHECK-IN TIME.This will allow us time to process your paperwork. Please do your best to help us maintain our schedule. Patients who are late for appointments may need to reschedule.

MEDICAL RECORDS AND X-RAYS

Have your referring physician and/or PCP send your records to us as soon as possible to make certain we have them prior to your scheduled appointment. Without records your rheumatology specialist may not be able to complete your exam. Please call your referring physician in advance of your appointment to make sure your records have been sent.

REFERRALS

If your insurance company requires a referral, please make sure your primary care physician provides it for you and has it to our office prior to your appointment. If you receive your referral confirmation letter prior to your visit, please bring it with you to your appointment.

INSURANCE

Please bring a copy of your insurance card. Co-pays are collected at the time of service. A $75 new patient deposit is required for any first time visit unless your insurance is Medicare or has a co-pay. If you do not have insurance coverage, we require full-payment at the time of service unless other arrangements have been made.

BILLING

Our business office is happy to discuss with you any aspects of your bill or payment schedule. You may call and speak with one of the billing personnel or make an appointment to speak with them in person.

FREE VALET PARKING – (St. Vincent location only)

If you wish to use this service, enter at the main entrance and follow signs for valet parking. Allow an additional 15-20 minutes time for valet parking.

PLEASE ALLOW TIME FOR UNANTICIPATED TRAVEL
AND PARKING CONDITIONS